updated 20/04/2026
The Deves - Med application was developed by Health Benefit Consultant Co., Ltd. For the exclusive use of services by Deves Insurance Public Company Limited only.
Deves Insurance Public Company Limited is the Data Controller , responsible for defining the purposes and methods for processing personal data.
Health Benefit Consultant Co., Ltd. acts as a data processor , processing data on behalf of and under the instructions of Theves Insurance Public Company Limited only.
the Deves -Med application, including user rights and data protection measures. It takes into account the importance of the data received and strictly adheres to all applicable laws.
Health Benefit Consultants Co., Ltd. Collect data related to the use of the application service. Deves -Med To develop and improve our services, we will collect personal data, including sensitive personal data as defined in the Personal Data Protection Act B.E. 2562 (2019) , as well as applicable laws and regulations, and other information necessary for providing the services. Data collection is in accordance with the Personal Data Collection Statement of Health Benefit Consultant Co., Ltd. ( https://hbc.co.th/policy ) . To provide services to Deves Insurance Public Company Limited. .
- Identification information (e.g., full name, national ID number, passport number, date of birth, phone number, biometric data)
- Medical treatment history, incident date, and treatment date/time
- Insurance policy details
- Claim history and status
- Supporting documents for claim submission
- Location data for accessing network hospitals
- the information will be used internally within Deves Insurance Public Company Limited only
- To enable you to exercise your rights under your insurance policy
- To allow you to review your policy information
- To check remaining benefits under your policy and related policies
- To facilitate claim submission
- To track the status of your claim
- To locate and navigate to network hospitals via the HBC Care application
- To comply with HBC’s internal policies
- To verify access and identify users
- For data storage, backup, or destruction purposes
- To assist in law enforcement or investigations conducted by HBC, police, government, or regulatory authorities
- For general administrative purposes related to the above objectives
- Unless permitted by applicable laws and regulations, HBC will seek your consent before using your personal data for any purpose not stated in this policy or not directly related to it.
The company will retain your personal data only as necessary for the purposes stated in this policy or as required by law.
When data is no longer needed, the company will delete, destroy, or anonymize it as appropriate.
- You can request Health Benefit Consultant Co., Ltd. to correct any inaccurate personal data relating to you.
- You can restrict the processing of your personal data in certain situations.
- You can request a temporary suspension of the processing of your personal data in certain situations.
- You can withdraw your consent or request a change to the scope of your consent.
- You can request the deletion or destruction of your personal data in certain situations.
- You can request the cancellation of your account registration or the deletion of your registered account.
- You can check whether Health Benefit Consultant Co., Ltd. holds any personal data relating to you and whether you have the right to access or request a copy of any such data.
- You can request the deletion or destruction of your personal data in certain situations.
for the application. Deves -Med takes the security and confidentiality of your information very seriously. While there are inherent risks involved in doing business with anyone through public means such as the internet, Health Benefit Consultants Co., Ltd. Appropriate security measures are in place to prevent unauthorized or unintentional access, processing, deletion, loss, or use. such as
- Installation of Firewall and Web Application Firewall to monitor and prevent network access
- Data encryption for protection
- Use of shared data for registration verification (e.g., national ID number, policy number, date of birth, phone number for OTP)
- Use of PIN code or biometric data (e.g., fingerprint) for app access
The company may update this privacy policy from time to time to comply with laws, internal policies, or developments in its services. Changes will be announced on this page along with the last updated date.
The Deves - Med application is available for general users; however, its primary functions involve insurance policy information and personal data. Registration and use should be performed by a parent or legal guardian if the user is a child.
The company has no intention of collecting personal data directly from children without parental consent. If it is necessary to use the service, parental consent must be obtained beforehand for the child's personal data.
If the company discovers that it has collected a child's personal data without proper consent, it will promptly delete such data.
Parents can contact the company to request access to, correction of, or deletion of their child's personal data through the channels specified in this policy.
Deves Insurance Public Company Limited
97 and 99 Deves Insurance Building, Ratchadamnoen Central Road, Bowon Niwet Subdistrict, Phra Nakhon District, Bangkok 10200.
Tel: 02-6704444
You can submit requests for access to data, corrections, complaints, or any other requests regarding your personal data here.
Health Benefit Consultants Co., Ltd.
Phone: 02-612-8900
Email: hbcservice@hbc.co.th
If you discover a personal data breach, please contact:
Health Benefit Consultants Co., Ltd.
849 Vorawat Building, 19th Floor, Silom Road, Silom Subdistrict, Bangrak District, Bangkok 10500
Data Protection Officer (DPO)
Phone: 02-612-8900
Email: dpc@hbc.co.th