Last Updated: 01/06/2025
This privacy policy outlines how Health Benefit Consultants Co., Ltd. (HBC) collects, uses, and discloses your personal data through the HBC Claims application. It explains the purposes of data usage, disclosure practices, user rights, and the measures taken to protect your data. HBC recognizes the importance of your personal information and strictly adheres to applicable laws and regulations.
HBC collects data related to the use of the HBC Claims application to improve its services. This includes personal data and sensitive personal data as defined under the Personal Data Protection Act B.E. 2562 and other applicable laws and regulations. The data collected may include the collection of data is in accordance with HBC's Personal Data Collection Statement Privacy Policy .
- Identification information (e.g., full name, national ID number, passport number, date of birth, phone number, biometric data)
- Medical treatment history, incident date, and treatment date/time
- Insurance policy details
- Claim history and status
- Supporting documents for claim submission
- Location data for accessing network hospitals
- To enable you to exercise your rights under your insurance policy
- To allow you to review your policy information
- To check remaining benefits under your policy and related policies
- To facilitate claim submission
- To track the status of your claim
- To locate and navigate to network hospitals via the HBC Claims application
- To comply with HBC’s internal policies
- To verify access and identify users
- For data storage, backup, or destruction purposes
- To assist in law enforcement or investigations conducted by HBC, police, government, or regulatory authorities
- For general administrative purposes related to the above objectives
- Unless permitted by applicable laws and regulations, HBC will seek your consent before using your personal data for any purpose not stated in this policy or not directly related to it.
You have the right to:
- Request correction of inaccurate personal data
- Restrict processing of your personal data in certain circumstances
- Temporarily suspend processing of your personal data
- Withdraw or modify your consent
- Request deletion or destruction of your personal data in certain circumstances
- Deregister or delete your account
- Verify whether HBC holds your personal data and request access or copies
- Request deletion or destruction of your personal data in certain circumstances
HBC Claims application places high importance on data security and confidentiality. While there are inherent risks in conducting business over public media such as the internet, HBC implements appropriate security measures to prevent unauthorized or accidental access, processing, deletion, loss, or use of data, including:
- Installation of Firewall and Web Application Firewall to monitor and prevent network access
- Data encryption for protection
- Use of shared data for registration verification (e.g., national ID number, policy number, date of birth, phone number for OTP)
- Use of PIN code or biometric data (e.g., fingerprint) for app access
You may submit requests for data access, correction, complaints, or other inquiries regarding your personal data to:
Health Benefit Consultants Co., Ltd.
Phone: 02-612-8900
Email: hbcservice@hbc.co.th
If you discover a personal data breach, please contact:
Health Benefit Consultants Co., Ltd.
849 Vorawat Building, 19th Floor, Silom Road, Silom Subdistrict, Bangrak District, Bangkok 10500
Data Protection Officer (DPO)
Phone: 02-612-8900
Email: dpc@hbc.co.th
We reserve the right in our sole and absolute discretion to modify without prior warning or notice this HBC Privacy Policy. You agree that your continued access to or your participation in the Activities after such modification shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications.
You hereby acknowledge and agree that this HBC Privacy Policy is governed and applied in accordance with Thai laws and that Thai courts have jurisdiction over any disputes that may arise.
In the event that there shall be any conflict or inconsistencies between the English and Thai versions of this HBC Privacy Policy, for the purposes of interpretation and construction, the Thai language version of this HBC Privacy Policy shall prevail and be given effect to.